User experience (UX) has a major role to play in ensuring happy and delighted customers. With modernizations in technology and the advent of smartphones, there has been a paradigm shift in UX. Modern software and applications have the ability to evoke various emotions and attitudes in users, making the entire user experience interactive, along with other benefits such as ease-of-use and efficiency. A good UX ensures a positive relationship between a user and a company, its products and services. By meeting the exact needs of customers, companies can ensure an exemplary user experience, which in turn will lead to profits in the long run.
The SAP Fiori UI Pitfalls
German multinational company SAP, which has recently forayed into the application development market with the SAP Fiori architecture, enables users to make the most of top-notch applications on various devices like computers, smartphones and tablets. While SAP has been enjoying immense success with its enterprise systems like ERP and CRM, it has been drawing flak with the graphical user interface (GUI) that their apps offer. While the poor UI has not really affected the sales of their products, it has been a fundamental problem that SAP has been struggling with since a long time.
Enhancing the SAP Fiori User Experience
While the success of SAP products is obvious, there are many competitors who are offering equally good products that possess an exceptional UI. Through the SAP Fiori architecture, companies can build and offer a wide range of top-notch applications. And to make the entire SAP Fiori experience all the more gratifying, SAP is now shifting its focus on offering a remarkable user experience through the SAP Fiori UX. By personally interacting with customers and understanding their distinct needs, people at SAP have been able to build a UX that is not only easy-to-use but is also making customers happy. SAP Fiori UX is the new user experience being offered with SAP apps that incorporates new solutions, renews existing solutions and augments user experience.With fewer mouse clicks and less complex coding, the SAP Fiori UX is enabling users to complete tasks in a shorter time-frame, making them more efficient, productive and happy.
Ensuring Satisfied Customers
SAP Fiori UX is the new user experience being offered with SAP software across business lines, devices and deployment options. By applying modern design principles, SAP Fiori UX offers a completely reimagined user experience that is responsive, intuitive and personalized across devices and deployment options. When combined with the popular SAP HANA platform, SAP Fiori UX has the ability to deliver superior responsiveness in real-time. Using the SAP Business Suite applications, SAP Fiori UX provides role-based experiences for organization-wide engagement across the entire business line. Using SAP Fiori UX design guidelines, app developers can make the most of a host of relevant templates, patterns and controls and create exciting and endearing apps that offer gratifying user experiences.
Fruitful Interaction with SAP Apps
The SAP Fiori UX is built to radically transform the way users interact with popular SAP applications like ERP. It offers a completely new and improved user experience as it enables users to concentrate on tasks and activities that matter the most. Unlike previous UX, the SAP Fiori UX is not limited to one functional area, but instead spans across different functions and end-to-end processes. The SAP Fiori UX impacts the way app leaders and developers manage their SAP implementations, including team responsibilities, team structures and success metrics. By establishing a top-class internal design team within SAP, the company is trying to shift its focus to design-led software development which is at the core of every application today. SAP Fiori UX promises to offer a delightful user experience, irrespective of the form factor. The apps work equally well on desktops, tablets, and smartphones.
In order to improve experiences that users have with SAP products, SAP allows app developers to modify SAP software GUI screens and align transactions with specific user roles. This enables users to view specific and relevant information that is required for them to perform their roles effectively and efficiently. Through Screen Personas, developers can personalize the screen for individual user roles to ensure people are more focused in their work and do not get distracted.
Apps with SAP Fiori UX possess functionality-based and task-based activities that have been derived from design-driven persona descriptions. Application leaders need to plan and ensure long-term management of SAP Fiori UX apps, and this can be achieved through implementation of persona management processes inside the enterprise IT organization. While modifying existing apps by introducing the SAP Fiori UX might be tempting for app developers, it should be avoided and more emphasis should be given on developing and creating new apps to ensure exceptional user experience.
Keval Padia is a Founder & CEO of Nimblechapps, a fast-growing android application development company. The current innovation and updates of the field lures him to express his views and thoughts on certain topics.