Door to Door Domestic Express Parcel Service provider RED Express has introduced web-based booking and tracking in the domestic express industry. This facility aims to enable customers to book and track their shipments from anywhere.
Customers can book their shipments through the website by going to the booking page. They have to provide the general information of pickup & delivery, with the shipment information and dimensions of the shipment. Users can book their shipment in just one click. RED Express will arrange for the scheduled pick-up from the desired location. After the booking, users will get an instant E-mail notification.
Rates and Schedules of the various services are available and can be found under the rates and schedules tab on the website. A detailed schedule of the timings of the departure of vehicles from the different locations is also available on the website. Customers can check the rate applicable for a parcel of a certain weight category on a particular Origin-Destination pair and can then book the parcel directly from the web itself. Customers can select the desired packaging they want for their shipment and also give any other special instructions about the handling of their shipment. All the applicable charges will be shown to the customer on the booking screen, subject to a change in the weight at the time of pickup. Customers also have the option to choose other available Value Added Services (VAS).
Customers can track their shipment at any time by entering their Way-Bill No. on the tracking page. The detailed point-to-point status of their shipment will be shown there. This helps in providing Real-Time information to the customers.
The company stated: “RED Express is here to change the people’s outlook towards the domestic parcel industry. With its unique services & features, RED Express is here to revolutionize the industry. Real time information through E-Mail notifications, SMS alerts, On-line tracking & Web-Based Booking shows how RED Express has a customer-centric and futuristic approach. Our customers hold a vital position and we are always there to serve and satisfy the needs and the demands of our customers in every possible way that we can. ”
[Source: Business Wire India]