On Thursday, ICICI Bank Limited announced the launch of new technology-based initiatives to make banking simple and effortless. The new initiatives launched were:
24×7 Electronic Branch: ICICI bank launched 25 electronic branches across 18 locations including metros and tier II cities. The 24*7 electronics branches offer cheque deposit machine, interactive kiosks through which internet banking services can be accessed easily by just swiping a debit card, cash deposit machine with instant credit facility and 24-hour video conferencing with ICICI Bank customer care personnel. Customers can transact on their own, at a time of their convenience, with the help of various automated devices and kiosks.
Tab Banking: Through the Tab Banking facility, customers have the option to open their account at their choice of place. Using a tablet equipped with mobile connectivity, an ICICI executive can scan the relevant KYC documents and click a picture of the customer, thereby doing away with the need for the customer to visit a branch. Further, this gadget can be used to provide a demo of the internet, mobile and phone banking solutions provided by ICICI. It also offers immediate response and resolution to a customer’s queries. Tab Banking has been successfully rolled out in nine locations.
Banking on the Move: This initiative aims to reach out and facilitate banking in areas where there are no branches and ATMs. It will be a POS terminal with an in-built GPRS and Wi-Fi connectivity to carry out various banking transactions in remote locations. Customers will be able to avail various services like instant deposit and withdrawal of cash along with receipts for the same, print out of account summary, opening a fixed deposit, issuing a demand draft and a host of other services.
E-locker: This initiative, launched for ICICI’s wealth customers, is a virtual online locker, which is available on the ICICI Bank internet banking platform. Customers can safely store electronically scanned copies of important documents like legal agreements, policy documents, degree certificates and bank statements in various formats in the E-locker. It also serves as a backup and retrieval tool for important documents and offers a storage space of 1 GB per customer. The E-Locker can be availed at no additional cost by our wealth customers.
Help-on-Tab: The Help-on-Tab initiative will allow ICICI’s branch staff to pre-process customers’ transactions while the customers are waiting to get serviced in the branch. It aims to create a ‘Self-Service’ ecosystem that will reduce the servicing time for customers. The tablet will be enabled with in-built Wi-Fi connectivity, which will make it mobile and easy to operate.